Frequently Asked Questions

Yes, we work strictly by appointment only; first time wedding dress fittings can be booked via email, WhatsApp or sms.

We work by appointment only; we ask a fitting fee of R300. First time fittings must be booked and payed in advance. You can fit as many dresses as you like. A fitting appointment is 1 hour long. Fitting appointments can be rescheduled to available timeslots if available,but booked appointments is non refundable if sheduled appointments is cancelled or not attended as booked. You can fit as many dresses as necessary to find your perfect gown. A complementary second fitting is also offered if you wish to fit the dresses you were quoted on again.

If possible it’s best to allow 5 – 8 months before your special day to order a gown. This will allow enough time for the manufacture, shipment as well as alteration of your gown to ensure a perfect fit. Our lead times vary between 1 – 5 months, depending on stock availability at the supplier so we will try our best to accommodate you. New and sample dresses in stock is available immediately

The colour of your wedding dress should be complementary to your features as well as your wedding theme and colour scheme. It is recommended that olive, tan or dark complexion brides should opt for stark white whereas ivory or diamond white is much more complementary for fairer or paler skin tones.

White is your purest, starkest shade of white throughout the colour spectrum.
Ivory or Off White you’ll clearly notice a soft yellow undertone. Ivory generally portrays a vintage romantic feeling whereas white will leave you with a more modern look. Keep in mind that shades will vary from designer to designer.

Bring pictures of dresses you’ve seen on our website, Pinterest, in magazines or that you’ve tried on elsewhere. Be sure to wear light coloured underwear and perhaps a strapless bra to be able to get the best idea when fitting different necklines. Lastly relax, enjoy the fitting and leave the rest up to us.

It is advised that you bring the person closest to you whose opinion you value like a sister, best friend or mother, who knows you well and with whom you want to share the experience of buying your wedding dress. Bringing too many can take the focus off of you and confuse you. If you wish to bring a large bridal party it is advised to do so during your second complementary fitting.

Our samples vary between size 6 – 20, most sample sizes are 10’s, 12’s and 14’s. We carry bigger and smaller sizes depending on the dress style, if you are unsure please contact us. Please note that these are only our studio samples and we can order any dress in a size that will suit you best.

We offer you the service of fitting a carefully selected variety of sample gowns chosen from different international designers. If you find a dress perfect for you we’ll order the size dress for you closest to your measurements and colour preferences. Minor adjustments can be made to your dress and in-house alterations will be done to ensure your dress fits you perfectly. Importing your gown from Wedding Bells that is authorised to do so is a safe option as you know exactly what the end product, – style, fit and fabric-, will look like.

Yes, Wedding Bells offers the bride a rental and purchase option to insure your budget suits the dress. 

We prefer EFT payments and accept credit card payments (MasterCard and Visa), as well as cash.

If you are ordering a gown, we require a 50% deposit at the time you order your gown. When the gown arrives at Wedding Bells, we’ll contact you to let you know and to schedule a fitting. At that point, we require payment of the remaining 50% balance. Alterations are due before collection of your gown. If your wedding is more than 8 weeks away from the dress arrival date, Wedding Bells request that you collect your dress for safe keeping and return about 4-6 weeks before the wedding for further alterations.

We regret: due to the nature of fitting wedding dresses and the fact that we have more than one bride in store, no children under the age of 10 please.

We’ll contact you when your dress arrives to schedule a fitting; generally, that will be about 4-6 weeks before your special day. If your dress is with you, we will contact you about 4-6 weeks prior to your wedding to schedule your alteration fitting.

You should bring your shoes and underwear you will wear on your wedding day in order to have your gown properly fit. If you’ve already chosen your jewellery you are welcome to bring it along as well to ensure it compliments your dress. We also have jewellery and veils on site which you can choose from.

Alterations are excluded from the dress price; alterations on average vary between R500 – R2000. With regards to any additional haberdashery/detail that has to be added to your dress, Wedding Bells requests that the Bride supply us with the items on the first alteration fitting to ensure accuracy and complete client satisfaction. 

Our alteration department are only available during the week between 9:00 – 16:00. It is recommended that you do your alterations in your hometown, as a few fittings may be necessary. If you prefer Wedding Bells to do your alterations please ensure that you are available for 3 to 5 fittings during the week in the 4-6 weeks before your special day.